Frequently Asked Questions

  • Reformer Pilates is a full-body workout performed on a specialist machine called a reformer. Using springs for resistance, it helps build strength, improve posture, increase mobility, and support long-term wellbeing through controlled, mindful movement.

  • Yes – absolutely. Our classes are designed to be accessible for all levels. Instructors guide you through every exercise and offer modifications so you can move at your own pace.

  • Not at all. Reformer Pilates is about building strength, not already having it. We meet you where you are and support your progress from there.

  • Definitely. Reformer Pilates builds functional strength, mobility, and core stability — benefits that support everyone, regardless of gender or fitness background.

  • Yes – in most cases, you can continue doing reformer Pilates throughout pregnancy, right up until labour. Reformer Pilates is low-impact, controlled, and adaptable, making it a supportive way to move during this time.

    Exercising while pregnant can help maintain strength, support posture as your body changes, reduce back pain, improve circulation, and support pelvic floor health. It can also boost energy, improve mood, and help you feel more connected to your body.

    We recommend letting your instructor know you’re pregnant before class so we can provide appropriate modifications. If you’re unsure, or have any medical concerns, please seek guidance from your healthcare professional before attending.

  • Slow Flow is a slower-paced class focused on control, alignment, and deep muscle activation. Movements are performed with precision and intention, giving you time to connect with your breath, refine technique, and build strength in a controlled way. It’s ideal for people with injuries aches or pains, those returning to movement, or anyone wanting a more mindful session.

    Dynamic Reformer is a more energetic, faster-paced class. It combines strength, stability, and flow with continuous movement patterns to elevate your heart rate and challenge coordination. You’ll still move with control, but expect a stronger burn and a more athletic feel.

  • In many cases, yes. Reformer Pilates is low-impact and often supportive for rehabilitation. Please inform your instructor before class so we can offer appropriate modifications. If you’re unsure, we recommend checking with a healthcare professional first.

  • Your instructor will introduce you to the reformer, explain how it works, and guide you through each movement step-by-step. There’s no pressure — just supportive coaching to help you feel confident and comfortable.

  • Wear comfortable clothing you can move freely in — leggings or shorts and a fitted top work best. Please do not attend bare foot. Grip socks are required for hygiene and safety.

  • We recommend arriving 10 minutes before your first class to allow time to check in and get familiar with the studio. After your first class, please arrive 5 minutes early. 

  • There is no strict age limit for Reformer Pilates and have clients from the ages of 14 to 90 attending regularly! If you are under 18, you’re welcome to attend provided you are mature enough, tall enough to use the equipment safely, and accompanied by a parent or carer at all times.

Getting Started

Booking & Studio Info

  • You can book easily through our website or app by creating an account and selecting your preferred class and time. For the smoothest experience, we recommend downloading our app – it makes managing bookings, memberships, and guest passes quick and simple.

  • Parking varies slightly by location:

    Weymouth
    Please use the gym parking available on-site.

    Luton
    Parking is available directly in front of Iceland, with up to 3 hours free.

    Stevenage
    Please drive all the way down the driveway and park considerately, as close to the next car as possible. We ask that cars are parked from left to right to maximise space for everyone.

    Letchworth
    There are several car parks nearby. We recommend Morrisons (up to 3 hours free) or The Wynd short-stay car park (paid). Please check current parking charges and restrictions directly before visiting.

  • We operate a class cancellation window (typically 12 hours). If you cancel before this timeframe, your credit will be returned. Late cancellations or no-shows will result in a lost credit.

  • If you miss a class without cancelling within the policy window, the session credit will be deducted. This helps us manage limited reformer spaces fairly for all members. If there was a particular reason you had to miss/cancel that was out of your control, please contact support@refrm.co.uk, and our team will be happy to review it.

  • Yes – we offer corporate wellbeing sessions tailored to businesses looking to support their teams with strength, mobility, and stress relief. Please contact support@refrm.co.uk to discuss options.

  • Yes – studio hire is available for private sessions, events, or small group bookings, depending on availability. Please contact support@refrm.co.uk and we’ll be happy to explore options with you.

Membership and Perks

  • Yes – we offer membership pauses for a limited period. Please contact Support@refrm.co.uk for details on how to arrange this.

  • Yes – to share your membership, head to the Refrm app, go to your Profile, then select Memberships & Credits. Choose the membership you wish to share and enter the other person’s details.

    To book a class for them, head to the Timetable, select a class, press Book, and before confirming, choose the green “Book for Someone Else” option.

    Please note: only selected memberships and class packs allow shared bookings. Please visit our Pricing page for full details on eligibility.

  • We currently offer 15% off memberships for Blue Light Card holders. Unfortunately, we do not offer a student discount at this time. To redeem your discount, please send a copy of your valid Blue Light Card to support@refrm.co.uk, and our team will apply this for you.

  • You can refer a friend using your personal referral code found in the Refrm app. Please note: this is not the discount code. Select invite, and share the link with them – when they sign up using your link, they will receive a 16-digit discount code. Apply this and choose the Initial Trial Offer at their selected studio, your referral will register. Once they book their first two classes, you’ll receive a free session credited to your account as our thank-you. More information can be found here: https://www.refrm.co.uk/referral-scheme

  • To bring a guest for free, head to the Refrm app and select a class from the timetable. Press Book, and before confirming your booking, select the green “Add Guest” option. Please note: you cannot already be booked into the class before adding your guest – you must book the guest first. Simply fill in their details and confirm the booking. This option is only available if the guest has never signed up with Refrm before.

  • To cancel your membership, please read through our cancellation policy and then complete the cancellation form. If you would like your membership to end before the next billing date, the form must be submitted before the 10th of the month. Our policy and cancellation form can be found here: https://www.refrm.co.uk/cancellation-request-form